Class of: 1997

Jeff Toister

Jeff Toister (Questrom’97) of San Diego, Calif., writes and speaks about customer service. He recently published his second book, The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (Toister Performance Solutions, 2017). “In December 2017, LinkedIn Learning (a.k.a. Lynda.com) released my 17th video-based training course, Serving Internal Customers,” he writes. “More than 140,000 people on six continents have taken at least one of my courses online.” Email Jeff at jeff@toistersolutions.com.

From the Summer 2018 issue.